
AA Hotel of the Year Wales
We are delighted to announce that the Trefeddian has won AA Hotel of the Year for Wales, the ultimate accolade for the hospitality industry. This prestigious award is the highest accolade that...MOREEmail Newsletters
Privacy Policy of Trefeddian Hotel
- Important Information
These terms and conditions are provided to clearly set out the relationship between us. By making a reservation at Trefeddian Hotel and/or using our website (www.trefwales.com) you consent to these terms and conditions. However, this shall not affect your rights in relation to your personal data which are explained below.
The Data Protection Act 1998 and General Data Protection Regulation (GDPR) set out your rights as a consumer in respect of information held about you by businesses.
- Data Controller
Trefeddian Hotel is the “Data Controller” because it has control over and responsibility for your personal information.
Trefeddian Hotel is the controller and responsible for the website www.trefwales.com.
Our website may include links to third-party websites, plug-ins or applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control those third party websites and are not responsible for their privacy statements.
If the business of the Trefeddian Hotel is sold or integrated with another business your details may be disclosed to our advisors and any prospective purchasers and their advisors and will be passed on to the new owners of the business.
- Personal data we collect about you
- Personal details such as names, addresses, age, telephone numbers, and e-mail addresses
- Information about the transactions you undertake including credit card or other payment details
- General details about your interests
- How do we collect this information
- What purposes do we hold and use your information?
We may use your information for a number of purposes which are outlined below:
The provision of our services to you:
- To administer and maintain our records;
- To ensure that the service we offer you continues to be the most appropriate service for your needs;
- To respond to any query that you may raise with us;
- To update our systems to provide an enhanced service to you.
- Your personal data may be transferred abroad and such transfer may be to a country outside of the EEA. If we transfer your personal data outside the EEA it will only be to recipients who offer an adequate level of protection;
- Your personal data may on occasions be transferred to third parties exclusively to process work on our behalf. We make sure that any third parties that we deal with keep all personal data they process on our behalf secure.
- Your information may be used by Trefeddian Hotel for the purpose of research and statistical analysis;
- Trefeddian Hotel may use information about your reservation for our internal customer service monitoring.
The period of use of the personal data supplied by you will not be longer than we deem necessary, but may, subject to clause 9, be unlimited.
Cookies
We use standard technology called ‘cookies’ on our website which are small pieces of information stored by your browser on your computer’s hard drive. Whenever you visit our website your computer will store an identifying code in the cookie. You can configure your browser to accept or reject all cookies, or notify you when a cookie is set. We use cookies to help us (i) understand which pages and areas of our website are visited most frequently; (ii) conduct research to improve our content and services; (iii) to enhance your visitor experience.
- Keeping your information up to date
- Security of your information
We further undertake that we will not hold information about you which is excessive in respect of the purposes for which it is processed.
- Your Rights
- You have the right to access, to object to the processing of your information, to rectify, to erase and to restrict the use of your data.
- You may request by writing to Trefeddian Hotel (at the address given below), details of your information which we hold and the purposes for which it is held. We will provide this information within one month of your request, subject to any routine processing continuing between that time and the time of response. You may be charged a reasonable administrative fee for this information.
- You have the right to opt-out of direct marketing i.e. the communication to you (by whatever means) of any advertising or marketing material, by contacting us at the address below, or email datacontroller@trefwales.com, to request that we do not commence using your information, or request that we stop using information about you for this purpose. You can also follow the ‘unsubscribe’ link at the bottom of each marketing email. Please note that you may still be sent non-marketing messages, such as booking confirmations that would be relevant to your reservation.
- You are entitled, by writing to Trefeddian Hotel, to require us to ensure that no decision taken by or on behalf of Trefeddian Hotel and which significantly affects you is based solely on the automated processing of your information, for the purpose of evaluating such matters as, for example, your creditworthiness, reliability or conduct; and if it is held by a court that the personal information held is inaccurate, you are entitled to apply to ask the court for an order that such inaccurate information be rectified, blocked, destroyed, or erased.
- Your consent
- Contact us
The Data Controller
Trefeddian Hotel
Aberdovey
Gwynedd
LL35 0SB
email: datacontroller@trefwales.com
If you remain unhappy with the way in which we have used your personal information, you have the right to complain to the Information Commissioner’s Office.
For special occasions...
...we have a special superior room which features a four-poster bed and panoramic views from the private balcony!Treat your loved one and pre order a bottle of champagne or prosecco to be put in your room for arrival.
Unwind with a treatment at our in house Salon with a massage, manicure, facial and other pampering treatments.
Call 01654 767 213 for more details
